Our Mission: To improve the life quality of our patients, clients, and community through the nourishment and power of the human-animal bond
Total Care For You and Your Pet
Position Statements
Pain Control and Analgesia
Pain has an element of blank: It cannot recollect When it began, or if there were A day when it was not
It
has no future but itself, Its infinite realms contain Its past, enlightened to perceive New periods of pain
- -Emily
Dickinson
Emily Dickinson's stark
description of pain is especially true for animals and for
infants, for whom the pain they are in must seem to them like all
they have ever known, and worse, all they ever will know. How
agonizing is the thought of this!
The recognition and treatment of
pain in both human and veterinary medicine is undergoing a
revolution of sorts. Old ways of thinking are being replaced by
new, and at TotalBond Veterinary Hospitals we have made it a
passionate point to stay on the cusp of pain relief and prevention.
Aside from the latest research, medications, and modalities
(including but not limited to drugs, acupuncture, laser surgery)
that are used to address pain, we are talking here simply attitude
and philosophy.
We find it simply unacceptable that
an animal would be in unnecessary pain. That is as plain and simple
as it gets.
Therefore we do not wait to see if a
patient necessarily "appears" to be in pain (research clearly shows
that because of adaptive behaviors in animals, even a well-trained
human observer cannot reliably identify which pets are "in pain"
and which are not). If logic would dictate that a procedure (e.g.
surgery) or a condition (e.g. arthritis) activates nerve endings
and would result in pain, then that patient will get medication
for pain as a routine part of the procedure or condition.
Period, paragraph. For chronic pain, we are also committed to
offering novel interventions drawn from the most recent experiences
and evidence in human and veterinary medicine.
Philosophically we cannot accept the
notion that your pet sits in pain, and as a result (research also
tells us) recovers more slowly and with higher risk for
complications from the stress that inevitably results.
An animal is just as vulnerable and
no more understanding of the fear and pain involved in illness,
injury, or surgery (even if elective) than is 4 month-old baby
undergoing the same. We would no sooner withhold pain medication
from one of our patients than you would if you had a child that got
sick, hurt, or needed surgery.
To be truthful, the changes in
veterinary medicine regarding control of pain are not yet
universally accepted or implemented. TotalBond Veterinary Hospitals
progressive thinking regarding analgesia is mirrored by some but
not all practices. You may find that our philosophy here is
something that separates us from the rest of the field. Dr.
Epstein’s leadership activities in the International Veterinary
Academy of Pain Management is a reflection of TBVH’s passionate
commitment to pain control in animals.
Vaccination
and Preventive Pet Health Care
Superior Preventive
Pet Health Care with Fewer Vaccinations
When it comes to
vaccinations of pets, I don’t think Bob Dylan would mind us
borrowing "The times, they are a-changin’."
In fact, it is fair
to say that they have already changed.
To be sure,
aggressive, annual vaccination and re-vaccination of dogs and cats
for the past 4 decades have taken infectious disease that once
scourged the pet population and placed them far into the
background: distemper, hepatitis, and others.
But what was once
considered so regular, so routine, so seemingly necessary is
now completely reconsidered, and well,
different.
There is new
information on both the safety and efficacy of vaccinations in pets
that has driven these changes.
While the
vaccinations we give are by any standard not only safe but
very safe, they are not without the possibility of adverse
effects. Certainly some animals can and do have allergic reactions
to their immunization. There are some growing concerns about the
role that over-vaccination may play a role in the development of
hyper-active immune conditions. And the granddaddy of them all: the
infrequent but confirmed cause-and-effect relationship between
vaccinations and the formation of sarcomas (malignant tumors) in
cats has been established for more than 10 years.
Thus the practice of
indiscriminate vaccination, or of vaccinating annually merely
because we have always done so, must be abandoned.
And it begs the
question of whether it is even necessary to vaccinate so often in
order to maintain protection against the diseases we are targeting.
The answer is: almost certainly not. Advances in vaccine technology
and enhanced understanding of the immune system have allowed
leading authorities in veterinary medicine to argue convincingly
that a protective immune response will persist for years following
certain vaccinations. A growing body of data supports administering
core vaccinations (distemper, hepatitis, and parvovirus in dogs;
distemper, herpes, and calicivirus in cats) at 3-year and possibly
even longer intervals in our household companions.
In fact: after years
of objective consideration, the American Association of
Feline Practitioners established such
3-year core vaccination guidelines for cats in 2000, and
theAmerican Animal Hospital
Association did so for dogs in
2003.
This has challenged
and changed the veterinary profession. TotalBond Veterinary
Hospitals has embraced the new protocols from their inception; many
other veterinarians have not, and continue to re-vaccinate annually
with little scientific reason for doing so. In fact some practices
rely heavily on such outdated vaccination protocols. Moreover, many
pet owners, so used to the annual protocols they had been
recommended for years, continue to unnecessarily seek out
vaccinations their pet may not need. This has the unfortunate
effect of adding needless dollars and safety risks to the health
care of those pets.
The new paradigm is:
superior preventive health care with fewer vaccinations for your
pet. At TotalBond, our vaccination protocol for pets looks
something like this: no set protocol at all. We will still plan to
see your pet once (or in later years, twice) yearly for a thorough
medical exam, an interview with you, and some routine lab
analysis…and then we will conduct a risk-assessment and make a
recommendation for core and non-core vaccinations customized
for your pet. You can be sure that the tendency will be that as
your pet ages, we will be recommending fewer and less-frequent
vaccinations.
We invite you to
research this area on your own. Many websites will address the
changes described, but you might consult www.aahanet.org and www.aafponline.comfor the some of the most comprehensive
discussions. Please feel free to ask our doctors questions on this
important matter, we are always at your disposal. Thank
you!
Euthanasia –
TBVH
Philosophy
& Policy
Whereas our patients lack the ability to understand their
discomforts and fears, and moreover if persisting they perceive no
end to them at all, we have an ethical obligation to provide a
means by which pets may avoid needless pain, fear, anxiety, and
suffering. Euthanasia
(“good death”) provides for such a peaceful, dignified ending and
is a gift when properly applied and in an appropriate time and
manner.
Each pet’s end of life issues will be particular to him or her
alone, and the owner and doctor will consider carefully the
decision. When the pet
owner and the doctor agree that the time and the decision is right,
then all of the doctor's skill and compassion will be
called forth, along with that of our staff and hospital
systems, to assist the client with the difficult emotional process
to follow. Done well,
euthanasia can be a releasing, even beautiful experience, and this
can be of great assistance to our clients working through the
normal grieving process.
It is this practice's view that such a gift is to be reserved for
only those pets whose owners have exhausted reasonable options that
might reasonably improve the pet’s quality of life, and who have
consulted with the doctor, and whereupon the doctor’s professional
and medical opinion rests in agreement with the owner’s.
Further, it is this practice’s position that we will politely,
gently, and without judgement decline to perform what we will call
euthanasia of convenience. “Euthanasia of convenience” can
be defined as the request by a pet owner to conduct a
life-terminating procedure on a pet deemed essentially healthy and
free of serious behavioral problems, for reasons that may or may
not be made known to the doctors or hospital staff but most often
include a perceived negative impact on the owner’s personal
lifestyle.
We will instead kindly offer a number of other alternatives aimed
at addressing the owner’s original concerns which has led to the
request. The
compassion displayed toward the owner in these difficult situations
is what can most often save the life of a pet that has come to the
hospital for the sole purpose of being put to death.
Our position takes no moral high ground and it is patently not
permitted to judge the client or their reason for making a request
which we have subsequently declined (which is almost always most
difficult for them).
Instead, it merely speaks to a belief system wherein our advocacy
for the pet may, at these rare times, override the immediate
lifestyle needs of the pet owner. At these times, we choose to use
our skills and resources in creative ways that can address the
owner’s needs without taking the irreversible step of ending a life
than could otherwise continue to and receive love and unconditional
affection for some time to come.
Each request for
euthanasia will be met with immediate attention, compassion, and
empathy…as if it is the only time we or the pet owner will have to
encounter it. Given
the emotional and permanent nature of euthanasia, such requests
will be processed only through a compassionate and serious
discussion with the doctor in the privacy of an Exam or Comfort
Room. Said more
directly, as a strict policy we do not allow “drop-off euthanasia,”
whereby the pet is presented for an end-of-life procedure without
the owner and the pet spending some time with the doctor.
These consultations allow us to explore with the owner all their
options, and the support available to them, much of which the pet
owner is likely to be unaware. We will describe the procedure in
great detail, including the efforts made on their pet’s behalf that
allow it to be peaceful and painless…this will be of great comfort
to the owner. Such
appointments are best made, whenever possible, in slightly
off-hours in order that we may spend the proper amount of time and
provide some additional privacy. We will offer to perform this
service in the comfort of client's homes, or if in our
hospital, in a Comfort Room, with helping words, a
comforting touch, literature, websites, connecting items, follow-up
contact, and the ability to further honor the memory of their
pet. Fees
will be charged for the Consult & Support Services, the
preparation of the patient, the euthanasia solution itself, and all
appropriate memorialization services…which permits us to provide
this kind of care at such a high level.
We pledge ourselves to making a pet’s end-of-life experience
uniquely superior to the expectations of any pet owner. For ourselves, we allow each
other to freely and openly express feelings and emotions in the
moment, and thereafter...whenever they might be there. It is healthy and normal that our
doctors and staff experience individual and a cumulative sense of
loss, and we pledge our support to one another in addition to our
clientele.
TBVH Code of
Ethics
TotalBond Veterinary Hospitals’ directors and staff will be
honest and ethical in all words, deeds, and actions.
We will uphold quality of veterinary care and ongoing
education to assure the most progressive and scientifically sound
medical and surgical procedures, and humane, compassionate patient
care.
We will maintain and protect our practices’
reputation for honesty, fairness, respect, responsibility,
integrity, trust, and sound judgment. Our ethical performance equates
to the sum total of each and every employee’s ethical
principles.
Our practice will not compromise its principles for
short-term advantage.
We will adhere to a policy of zero tolerance for illegal or
unethical conduct.
Officers, directors, doctors, and staff of the practice
will never permit their personal interests to conflict, or appear
to conflict, with the interests of the practice, its patients, its
clients, or the veterinary profession’s ethical
guidelines.
All levels of staff will often come into contact with, or
have possession of, proprietary, confidential, or
practice-sensitive information and will take appropriate steps to
assure that such information is strictly safeguarded. This information – whether it is
on behalf of our practice, or any of our clients or patients –
could include strategic business plans, operational systems,
medical protocols, marketing strategies, client lists, sensitive
client information, patient records, personnel records, or
financial information.
Proprietary, confidential, and sensitive information about
this practice, employees, clients and patients, or other companies,
individuals, and entities will be treated with sensitivity and
discretion and only be disseminated on a need-to-know basis. This policy includes
non-disclosure of such information to spouses, friends, and
relatives.
Officers, directors, and employees will seek to report all
information accurately and honestly, and as required by applicable
laws, regulations and reporting requirements of governmental
agencies and professional organizations.
Officers, directors, doctors, and staff will avoid
disparaging comparisons of the services and competence of
competitors; see accompanying documents.
Officers, directors, doctors, and staff will avoid
disparaging remarks about clients, and even about pets, and
certainly about one another.
We will not engage in gossip.
Officers and directors will obey all Equal Employment
Opportunity laws and act with respect towards others.
No bribes, kickbacks, or other similar remuneration or
consideration shall be given to any person or organization in order
to attract or influence practice activity.
All practice employees are obligated and agree to disclose
unethical, dishonest, fraudulent, and illegal behavior, or the
violation of practice policies and procedures, directly to
management.
TBVH
Position on Cosmetic Procedures
Feline Onchyectomy (declawing);
The controversy surrounding
this procedure is well-understood. TBVH’s position is that the
procedure may be necessary for select cats in select households to
remain indoor and bonded to their owner.
In kitten visits, doctors and staff should make the effort
to education clients about proper training and tools with regards
to scratch posts/pads etc.
Doctors
and staff will make no overt recommendation to the client for their
cat’s declaw
In the
event the client complains about destructive behavior or inflicting
wounds on other family members, behavior modification counseling
and/or the recommendation for Soft-Paws is then
undertaken
In the
event behavior modification or SoftPaws is unsuccessful at
resolving the destructive and/or injurious behavior, OR the client
at any time asks for information about declawing, we will educate
the client with regards to onchyectomy at our practice, which
includes the following principles
We are
uncompromising about the steps taken to maximize safety and
comfort
Only the
front feet will be done; the rare exception may be made for homes
where a family member lives who is intolerant of even the most
minor wounds that might be inflicted by the rear claws e.g. when
jumping off the lap i.e. diabetics, immunosuppressed individuals
(HIV, chemo, steroids)
The fee
is a turnkey fee which includes the following, and no
component may be eliminated to reduce the fee:
Pre-op
lab work
EMLA/catheter/IV fluid support
Multi-modal perioperative pain management which includes but is
not limited to:
pre-anesthetic opioid +/- NSAID, intra-operative ketamine CRI,
ring block of the feet, procedure performed via laser dissection of
P3 only; post-op medetomidine prn, post-op opioid +/- NSAID, +/-
spinal cord modulator e.g. gabapentin, home w/ Yesterday’s News
litter.
Ear Trim,
Tail
Docks:
TBVH will
make no recommendation for either of these procedures to be
done
For the
client that requests it, we will educate as to its strictly
cosmetic yet painful nature, with no medical or health benefit to
the pet, and not a procedure we recommend
For the
client that insists they will have the procedure done, we can quote
them our fees which include an uncompromising stance on multi-modal
peri-operative pain management, the timing, and the doctor to
perform it. The logic
employed is that our pain management protocols are likely to be far
superior to other practices where ear trim procedures are
performed, and the patient ought to have the opportunity to have
the procedure done with that level of attention to pain control,
rather than being condemned to having it done with minimal pain
control. It is
axiomatic that the procedure is likely to be more expensive at our
practice then it might be elsewhere, but then it is the client’s
responsibility to choose what they wish for their pet. Hopefully the emphasis that we
place on pain management (and its attendant expenses) may have the
effect of casting doubt in the owner’s mind about the wisdom of
proceeding with the procedure altogether, whether with us or
elsewhere.
Devocalization/Debarking
TBVH will
decline under all circumstances to perform this
procedure
Alternatives for incessant barking include a variety of
behavioral modification techniques, citronella bark collars, and if
necessary pharmacologic interventions to help deal with anxiety
issues.
TBVH GOOD SAMARITAN
PHILOSOPHY
The phrase and
concept of “Good Samaritan” is nearly universally known by people
of all faiths and religious persuasions. Its meaning is generally
taken to describe the person who helps during a crisis, without any
expectation of remuneration, or sometimes, even thanks. In today's society, we have come
to expect the problem to then be handled by others e.g. police,
EMT’s or the hospital, social services, or in the case of animals,
welfare groups, the municipality (Animal Control), and private
veterinary hospitals. This “Good Samaritan” help is certainly
necessary and commendable, yet the responsibility sometimes appears
to end there.
However, even in the
original parable (it can be found in Luke 10:25-37), the individual
did not merely help a man who had been beaten and robbed by
treating his wounds and taking him to a nearby inn to recover…he
also paid the innkeeper for the man’s room and board. In other words, this good
Samaritan did not rescue and then expect someone else to make the
man well and bear all the expenses; he saw that his obligation
continued, at least in a collaborative effort with
others.
Veterinary hospitals, including
ours, are regularly brought “strays” or “rescues” by folks
that are generously and genuinely termed “Good Samaritans,”
and indeed the trouble that such individuals have gone through is
admirable and we are glad that they have given us the opportunity
to help as well. In
fact, we started our non-profit “B.E.A.M” (Because Every Animal
Matters) with such situations in mind and we can dedicate some
resources to these animals. On the other hand as a practical matter
tens of millions of unwanted animals are destroyed every year, and
the point of that shocking statistic is that any given animal
hospital can not solely bear the financial responsibility for
every inured, sick, or even just merely stray animal in our
communities.
Thus we consider doing the good work of providing for the
under-served animals in our midst a partnership between
ourselves, Good Samaritan citizens, humane organizations, and
the municipal authorities, where all share in the financial
and supportive roles. And in response to this
need we have developed a Good Samaritan Policy
with which to guide the decision-making process when presented with
this type of situation, so that we can maximize the use of our
resources to the widest, longest, and best possible use for animals
who need every best of help that we can render them.