Technology, changes and advances. But the value of Relationships – between people and with our pets – is a constant, For us, anyway, it’s all about relationships, folks.
First, there is something exceedingly special and unique about our relationships with companion animals. Our pets give us what we crave but cannot always expect from the people in our lives: a type of love, devotion, and companionship that is purely unconditional. The chord that this strikes within us is primal, deep and profound, and touches a part of our being that cannot otherwise be easily reached.
At TotalBond Veterinary Hospitals, we recognize this. It is why we know that most of you reading this consider your pet to be a family member, why you give gifts to your pet, or sign holiday cards from them. It is why you talk to your cat or dog in a silly voice, dress them up, take them out, and pamper them silly. And you know what? We love this craziness! (p.s. sshhhh! We do the same to our own pets at home).
The special connection that people have to their pets is called the Human-Animal Bond. Frankly, lots of practices may use this as a buzz-phrase. But at our hospitals, we live and breathe the Bond. We understand it, we revel in it, and we train vigorously in its applications and integrating it into our systems and our very way of being. In fact, it provides an underpinning to our practice, where we not only acknowledge but also celebrate with you the special relationship that exists with your pets.
What does this mean for you? It means consultation appointments that run longer than the national average. It means carefully involving you in the heatlh care decisions of your pet. It means we will not only meet the needs of the friend and companion that you have entrusted to our care: it means that we will also be there for you, meeting your needs no matter how varied. We will meet them in good times and, if necessary, in times not so good. We want you to feel like you can depend on us to be there for you and understand how you feel, whether in a time of health and joy or in a time of illness and worry.
This, then, describes our relationship with you. And the relationship we’ll establish with your furry (or scaly or winged) family members. We’ll laugh together when we can, be serious when we have to, and above all, strive to transcend the usual veterinary practice-pet-client experience into something unique and special.
Because for us, it’s all about relationships. And that makes all the Difference.